Hey wave riders! At Wave Rider Shop, we’re all about getting you the perfect gear so you can focus on what really matters – catching those perfect waves. Below you’ll find everything you need to know about shipping and our hassle-free returns process.

Shipping Information

We ship worldwide (excluding some remote areas and parts of Asia) using trusted carriers to ensure your gear arrives safely.

Shipping Options & Timelines

Standard Shipping: $12.95 via DHL or FedEx

  • Order processing: 1-2 business days
  • Delivery time: 10-15 business days after shipping

Free Shipping: Available on orders over $50 via EMS

  • Order processing: 1-2 business days
  • Delivery time: 15-25 business days after shipping

Our Return Policy

Not completely stoked about your purchase? No worries – we’ve got you covered with our simple returns process.

Return Basics

  • Most unused items in original packaging can be returned within 15 days of delivery
  • Full refunds or exchanges available (some exceptions apply)
  • Return shipping costs are the customer’s responsibility

Non-Returnable Items

For safety and hygiene reasons, we can’t accept returns on:

  • Fin Socks & Fin Strings (worn next to skin)
  • Photography equipment (special order items)
  • Custom-shaped boards (Dolphin Shape/Asymmetrical templates)
  • Any item showing signs of use or missing original packaging

How to Return an Item

  1. Contact Us within 15 days of delivery at [email protected] with your order number and reason for return
  2. Wait for Approval – Our crew will email you a Return Authorization Number (RAN) and instructions within 24-48 hours
  3. Pack It Up – Securely package the item with all original packaging and accessories
  4. Ship It Back – Send to our Biloxi HQ using a trackable shipping method

Exchange Process

Want to swap for a different size or model? Follow the same steps as returns, but specify “EXCHANGE” in your email and include the new item you want.

Refund Information

Once we receive and inspect your return:

  • Credit Card/PayPal: Refunds process within 3-5 business days (your bank may take 2-3 more days to post)
  • Original Payment Method: Funds will return to whatever payment method you used
  • Exchanges: We’ll ship your new item within 1-2 business days after receiving your return

Return Request Template

Copy/paste this into your email to [email protected]:

Subject: Return Request – Order #[Your Order Number]

Body:
Hey Wave Rider Crew,

I’d like to return/exchange my recent purchase:
Order Number: [Insert]
Item Name: [Insert]
Reason for Return: [Size Issue/Defective/Wrong Item/Other]

For exchanges, I’d like: [New Item Name/Size if applicable]

Let me know next steps!

Ride on,
[Your Name]

Return Shipping Address

After receiving your RAN, send packages to:

Wave Rider Shop Returns
1486 Tanglewood Road
Biloxi, MS 39531
USA

Pro Tip

We recommend using a trackable shipping service and keeping your receipt until the return processes. International riders – mark the package as “RETURNED GOODS” to avoid customs fees.

Still Have Questions?

Our customer service crew (all former competitive riders who know gear inside-out) are happy to help at [email protected].

Now get back to scanning the forecast – your next session’s waiting! 🌊

– The Wave Rider Shop Team