Hey riders! At Wave Rider Shop, we want you to be as stoked about your gear as you are about perfect barrels. If something’s not right with your order, we’ve got your back with our simple returns process.

Our Return Policy

You can return most unused items in their original packaging within 15 days of delivery for a full refund or exchange. Some exceptions apply (see below).

Non-Returnable Items

For safety and hygiene reasons, we can’t accept returns on:

  • Fin Socks & Fin Strings (worn next to skin)
  • Photography equipment (special order items)
  • Custom-shaped boards (Dolphin Shape/Asymmetrical templates)
  • Any item showing signs of use or missing original packaging

How to Return an Item

  1. Contact Us within 15 days of delivery at [email protected] with your order number and reason for return
  2. Wait for Approval – Our crew will email you a Return Authorization Number (RAN) and instructions within 24-48 hours
  3. Pack It Up – Securely package the item with all original packaging and accessories
  4. Ship It Back – Send to our Biloxi HQ using a trackable shipping method (return shipping costs are your responsibility)

Exchange Process

Want to swap for a different size or model? Follow the same steps as returns, but specify “EXCHANGE” in your email and include the new item you want.

Refund Timeline

Once we receive and inspect your return:

  • Credit Card/PayPal: Refunds process within 3-5 business days (your bank may take 2-3 more days to post)
  • Original Payment Method: Funds will return to whatever payment method you used
  • Exchanges: We’ll ship your new item within 1-2 business days after receiving your return

Return Request Template

Copy/paste this into your email to [email protected]:

Subject: Return Request – Order #[Your Order Number]

Body:

Hey Wave Rider Crew,

I’d like to return/exchange my recent purchase:

Order Number: [Insert]

Item Name: [Insert]

Reason for Return: [Size Issue/Defective/Wrong Item/Other]

For exchanges, I’d like: [New Item Name/Size if applicable]

Let me know next steps!

Ride on,
[Your Name]

Return Shipping Address

After receiving your RAN, send packages to:

Wave Rider Shop Returns
1486 Tanglewood Road
Biloxi, MS 39531
USA

Pro Tip: We recommend using a trackable shipping service and keeping your receipt until the return processes. International riders – mark the package as “RETURNED GOODS” to avoid customs fees.

Still have questions? Our customer service crew (all former competitive riders who know gear inside-out) are happy to help at [email protected].

Now get back to scanning the forecast – your next session’s waiting! 🌊

– The Wave Rider Shop Team