Welcome to our comprehensive FAQ section! Founded by competitive bodyboarders, we’ve compiled answers to the most common questions about our products, shipping, payments, and more. Whether you’re a seasoned wave rider or just getting started, this guide will help you navigate your Wave Rider Shop experience.
About Our Products
What types of bodyboards do you offer?
We specialize in high-performance bodyboards for all riding styles, including:
- Standard bodyboards for all-around wave riding
- Dropknee-specific boards for advanced maneuvers
- Dolphin Shape (Asymmetrical) boards for unique wave approaches
- ISS Boards for competitive riders
- Concave Bottom designs for enhanced control
How do I choose the right bodyboard for my skill level?
Our Search by Style menu option helps match boards to your riding preferences. Beginners typically do well with versatile templates, while advanced riders might prefer specialized shapes like our Dolphin or Concave designs. Need personal advice? Email our wave-savvy team at [email protected] – we’re all former competitive riders!
Do you sell bodyboarding gear for women?
Absolutely! Check out our Chicks collection featuring boards and accessories designed specifically for female wave riders. We also offer unisex options in all our product lines.
Pro Tip: Combine orders with friends to reach the $50 free shipping minimum and split the savings!
Ordering & Account Questions
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, hassle-free checkout.
How do I track my order?
All orders come with real-time tracking. You’ll receive a tracking number via email once your gear leaves our Biloxi warehouse. Follow your board’s journey right to your local break!
Can I modify or cancel my order after placing it?
We process orders lightning-fast (within 1-2 business days), so contact us immediately at [email protected] if you need changes. We’ll do our best to accommodate your request!
Shipping & Delivery
Where do you ship and how long does delivery take?
We ship globally to 32 countries across five continents (some remote Asian locations excluded). Delivery times:
- Standard Express ($12.95): 10-15 business days via DHL/FedEx
- Free Global Shipping (orders $50+): 15-25 business days via EMS
Why don’t you ship to some remote locations?
Some areas have extended delivery times or special customs requirements that make reliable delivery challenging. We’re constantly expanding our shipping network – check back with us or email for updates about your specific location.
How is my board packaged for shipping?
We package with the same care we’d want for our own competition gear:
- Custom-fit protective padding for all bodyboards
- Water-resistant packaging for fin sets and accessories
- Reinforced corners on all shipments
Returns & Exchanges
What’s your return policy?
We offer no-questions-asked returns within 15 days of delivery. Just contact our support team at [email protected] to initiate your return. The item must be in original condition with all packaging.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect. In those cases, we’ll provide a prepaid return label.
How long do refunds take to process?
Once we receive your return, refunds are processed within 3-5 business days. The timing for the refund to appear in your account depends on your payment provider.
Wave Rider Wisdom: Order well before competitions or surf trips to account for potential shipping delays during peak seasons!
Still Have Questions?
Our team of passionate wave riders is always here to help! Email us at [email protected] for personalized advice on gear selection, shipping options, or any other questions about catching the perfect wave with Wave Rider Shop equipment.
See You in the Waves! 🌊